On this page of the website, the term ‘Silk MedSpa’ or ‘us’ or ‘we’ refers to the owner of the website, Silk MedSpa. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.

The use of this website is subject to the following terms of use:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Silk MedSpa's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with Canadian Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website  may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ontario.

Silk MedSpa Gift Card


These conditions apply to use of the Silk MeeSpa Gift Card (gift card), issued by Silk MedSpa. Purchasing or using the gift card means that you accept these conditions. Silk MedSpa may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason. If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of Ontario applies  to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of Ontario. The gift card may only be used to purchase goods or services at the Silk MedSpa clinic from which the gift card was purchased. Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the Silk MedSpa clinic from which it was purchased. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card. We may replace a faulty, lost or stolen gift card in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion. We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the  property of Silk MedSpa.

THE GIFT CARD WILL EXPIRE ONE YEAR FROM THE DATE OF ISSUE.

Gifts cards are valid for one year from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of Silk MedSpa. The gift card is not valid on cosmetic injections.


The following terms apply to any % off your first laser hair removal service:
  • Prices are based on any % off the standard single treatment price of the treatment area.
  • Valid for new laser hair removal clients only.
  • Photo ID must be presented.
  • This offer may be withdrawn at any time and cannot be used in conjunction with any other offer.
  • Can be redeemed for multiple laser hair removal treatments as long as the treatment is:
  • Completed within the same appointment; and
  • To a maximum value of $500 which is based on the non-discounted single treatment price of each treatment.
 
The following terms apply to any % off your first skin treatment:
  • Prices are based on any % off the full single treatment price of the skin treatment.
  • Valid for new skin clients only.
  • Photo ID must be presented.
  • This offer may be withdrawn at any time and cannot be used in conjunction with any other offer.
  • Choice of skin treatments include pigmentation and photo rejuvenation, laser acne treatments, acne therapy, spider vein removal, skin tightening,  dermal rolling, chemical grade peels or microdermabrasion.

Skin Packages

The savings specified for each package are calculated on the normal per treatment price and not pre-paid prices. Clients may purchase as many skin packages as they like, however payment must be made upfront in full and the terms of our refund policy apply. The full amount of the package is payable prior to commencement of any treatments. Bookings must be made for each treatment within the package. Appointments cancelled, missed or changed without 48 hours’ notice will be deemed to have been taken and deducted from the client’s package. Treatments included in each skin package cannot be exchanged for other treatments. However the cosmetic products recommended in each skin package can be exchanged for another cosmetic product of the same RRP value. Any Silk MedSpa Therapist will advise clients on the recommended time frames for each treatment within the skin package purchased, however it is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments. All treatments within the skin package must be redeemed at the clinic the skin package was originally purchased. All skin packages have a 12 month expiry on redemption of treatments.

Terms and Conditions – Before and After Campaign


Silk MedSpa would like to collect and process: photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for the purpose of creating educational and promotional material. To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it. If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the Material by Silk MedSpa both now and in the future. By signing the release you agree that Silk MedSpa may use the material for promotional and informational purposes. You grant Silk MedSpa the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc. You grant Silk MedSpa the right to disclose the Material to third parties and media. You understand Silk MedSpa may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet. You agree that by signing the form, you release and forever discharge Silk MedSpa, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

Laser Hair Removal Packages:
When laser hair removal areas are sold as a package, for example the Female Half Legs, Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

Terms and conditions for cosmetic injections:
  • A $50 deposit is required in advance for all cosmetic injection treatment bookings.
  • Cosmetic injection treatments cannot be pre-paid.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
  • Only the 15 minute consultations are complimentary, a consultation of 30 minutes or longer will attract a fee in accordance with the cosmetic injections pricing schedule.
  • The price per area treated will depend on the number of units required and the product used.
  • For Lips to Love, the price is based on 1ml of dermal filler recommended by the pharmaceutical supplier for lips.
  • For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments

We encourage you to review our Privacy Statement and other published information about Laser Hair Removal and other treatments provided at Silk MedSpa. For various reasons we DO NOT provide information about machine settings used during treatments.  Our reasons for not providing information about settings used include:
  • The settings are based on our calculations and our experience with our machines; and
  • Translation of these settings to other machines that may be different and not maintained to the same high standard as ours; may cause unwanted and unwelcome outcomes for you; and also
  • Any competent therapist can reliably determine the settings they need to use to treat you with their machines.